Affiliates: Support

Support : Candidates

The system will supply emails to a country support email address whereby it will be the Affiliate's responsibility to handle these responses. HQ support will be available to assist but dealings must be through your allocated territory.

Support : Clients

TipTopJob will supply a country support email address where it will be the Affiliate responsibility to handle these responses. Automated registrations from clients of that country will be forwarded to this account so the Affiliate is aware of people registering on the site.

Support : The Website (User)

Web support is handled by 3 departments:

1. Marketing:- Related to static data that is provided by the marketing department (marketing@TipTopJob.com). Any assistance in news or information should be sent to the marketing department. There are constant monthly surveys and ideas for future surveys would be welcome.
2. Design:- Related to the design and logos used on the site, including Client logos, Banner advertisements, and design aspects (design@TipTopJob.com).
3. Development:- Software problems related to the site are handled by the developers (dev@TipTopJob.com). These are where an error appears on the screen and something has caused a problem with the software. All errors are automatically logged so they will be aware of these errors.

Support : The Website (Sales & Admin)

Assistance with your sales process, training and support information is supplied by the marketing department.

Sales administration (CustomerServices@TipTopJob.com) need to be contacted for each client that is added that relates in your territory so their account can be associated with your own thereby allowing tracking for commission purposes. Once associated, either the client or the Affiliate can buy services on the client account. The Client will need to confirm that you are accepted on their behalf before access is granted.

Support : The Servers & Hardware

The servers and networking equipment are handled by our operations department (ops@TipTopJob.com). TipTopJob operate all of their equipment and software.

Support : The Software & Developers

The software is constantly being maintained daily and future development is always being completed on a regular basis. Any ideas or suggestions can be sent to the developers (dev@TipTopJob.com).